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Return and Exchange Policy

If you are not sure about what size to order - please contact us first so we can help you with any of our items. 

Email us at sales@hellosisters.com.au and let us know what item you want to purchase and any questions you have about sizing.

Returns for Exchange, Store Credit or Refund

If you are unhappy with your purchase, Hello Sisters will let you return most items if you contact us and return them within 7 (seven) days from the date of purchase.

Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via email is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.

Items not eligible to be returned: items that have been worn, panties, stockings, body stockings, make-up, pantyhose, wigs, and sale, price reduced or clearance items.

You can return eligible merchandise for refund, exchange or store credit.

The item must have the tag attached and include all packaging.

As the customer you are responsible for the shipping fees back to Hello Sisters. You may ship whatever shipping method you prefer.

Hello Sisters strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Hello Sisters is not responsible for any packages lost in the mail. It is the customer's responsibility to research any lost package shipped back to Hello Sisters that may have been lost in the mail.

If you are returning your full purchased order, you will need to also return any gift items we included with your purchase.

To contact us please email sales@hellosisters.com.au

If you are unsure of your size just send us an email so we can help you with your purchase.

Hello Sisters

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